Seesofa 2-Year Warranty
Short version: every Seesofa comes with a 2-year warranty from the day it is delivered. Every claim is reviewed individually: there is no automatic procedure. You send us a claim with photos, our team looks at the material, and then we talk and agree what to do. This warranty is an extra promise from us and does not limit your statutory rights.
1. Who gives the warranty
PILLOVELY.COM sp. z o.o., ul. Kościelna 17A, 34-123 Chocznia, Poland (the seller and manufacturer of Seesofa). Contact: hello@seesofa.com, +48 733 701 733 (Mon–Fri, 8:00–16:00 CET).
2. How long it lasts and where it applies
- The warranty lasts 2 years from the day the product is delivered to you.
- It applies to products bought at seesofa.com and delivered to a country we ship to: Austria, Belgium, the Czech Republic, Denmark, France, Germany, Ireland, Luxembourg, the Netherlands, Slovakia, Spain and the United Kingdom.
3. What is covered
The warranty covers defects of materials or workmanship that appear during normal use, as for any upholstered furniture. This includes problems with:
- the fabric and covers (including seams and zips),
- the foam,
- the metal frame.
4. What is not covered
- Normal wear and tear, such as gradual softening of the foam, pilling or fading of the fabric.
- Damage caused by accidents, pets, sharp objects, stains, burns or liquids.
- Damage caused by cleaning or washing that does not follow the care instructions.
- Repairs or changes made by anyone other than us.
- Small differences in colour or texture between the fabric sample or photo and the finished product.
5. How we handle a claim
We review every claim individually, on the basis of your claim and the photos you attach. Our team analyses the material and decides after that analysis; there is no automatic decision. After that we get in touch with you to agree what to do.
The solution depends on the defect and on where you live. It can be a repair, a replacement of the faulty element sent to you at our cost, or another solution that we agree with you. We will tell you the timing once we have analysed your claim.
If we replace an element, the warranty for that element starts again from the day you receive it. If we repair the product, the warranty is extended by the time you were without it (art. 581 of the Polish Civil Code).
6. How to make a claim
- Fill in our complaint form and email it to hello@seesofa.com with the subject "Warranty claim".
- Attach clear photos that show the problem and include your order number.
- We will reply with the next steps. Please do not send anything back before we have agreed with you how to do it.
7. Proof of purchase
Your order confirmation email or invoice is your warranty document. You can ask us for this warranty statement on paper or another durable medium at any time.
8. Your statutory rights
This warranty does not exclude, limit or suspend your rights under the law if the product does not conform to the contract (for consumers in Poland: the Consumer Rights Act of 30 May 2014; in other EU countries: the laws implementing Directive (EU) 2019/771). You may choose to make a claim under this warranty or under your statutory rights.
Your right to withdraw from the purchase within 14 days of delivery is separate from this warranty. See our Refund Policy.