Frequently Asked Questions
About this FAQ
Here you will find answers to the most common questions about Seesofa foam sofas: choosing between Flow and Flowy, fabric samples, payment, made-to-order production and shipping within 14 business days, the 30-day right of withdrawal and the 2-year warranty. Can't find your answer? Contact us at hello@seesofa.com or +48 733 701 733 (Monday to Friday, 8:00–16:00).
Read the full terms of our 2-year warranty and how to make a claim, or how to return or cancel an order.
Frequently asked questions
Shopping
Can I customize my sofa before ordering?
You can customize your sofa by choosing the metal finish and available color variants visible on the product page. Custom-made configurations outside the available options are not currently offered.
Can I order fabric samples before buying a sofa?
Yes, you can order fabric samples before purchasing a sofa to compare colors and textures in your own interior.
Are the sofa covers removable and washable?
Yes, the sofa covers are removable and washable. We recommend hand washing only and avoiding strong chemical cleaning products to help protect the fabric and keep it looking good for longer.
Do your sofas require assembly?
Yes, our sofas require only basic assembly. It is quick, simple, and can easily be done by one person.
Which sofa should I choose: Flow or Flowy?
Flow and Flowy are the same size, but they differ in design and overall feel. Flow is more minimal and structured, while Flowy has a softer, more casual look. Both are designed for comfort, so your choice depends on the style you prefer.
Orders
What payment methods does the Seesofa store accept?
The Seesofa store accepts several secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna, Shop Pay, Bancontact, UnionPay, and Maestro.
How long will it take to get my order?
Your Flow/y is made to order, just for you, and shipped within 14 business days. Courier delivery time depends on your country.
Will I receive an order confirmation after purchase?
Yes, after placing your order, you will receive an order confirmation sent to the email address provided during checkout.
Can I track the status of my Seesofa sofa order during processing?
You can track the shipping status once your order has been dispatched. All updates related to your new sofa will be sent to the email address provided during checkout.
Do you have more questions about your order?
Need help with your order? Contact us at +48 733 701 733, email us at hello@seesofa.com, or use the chat bubble on our website. We’ll be happy to help.
Returns
How many days do I have to request a return?
You can withdraw from your purchase within 14 days of receiving your order. To start the return process, please contact us directly and we will guide you through the next steps.
How long does it take to receive a refund?
Refunds are processed after we receive and check the returned product. The time it takes to receive the money may depend on your payment provider or bank.
Who pays for return shipping?
If the return is not related to a complaint or product defect, the cost of return shipping is covered by the customer.
What is your return policy?
You can find our return policy in the footer of our website or by clicking here.
How do I start a return?
To start a return, the best and fastest option is to contact us directly. We will guide you through the return process and help you with the next steps.
How long is the sofa warranty?
Our sofas come with a 2-year warranty. If you notice any issue with your product, please contact us and we will help you with the next steps.