Complaint form
You can report a faulty or damaged product to us in any form: by e-mail, by post or by phone. This page lists what helps us handle your complaint quickly. Using this form is optional. We respond within 14 calendar days of receiving your complaint.
What to send us
- Your order number and the e-mail address used for the order.
- Your name, address and phone number.
- The product and the part affected (for example fabric, cover, zip, foam or frame).
- A description of the defect and the date you noticed it.
- What you would like us to do: repair, replacement, price reduction or withdrawal from the contract.
- Clear photos that show the problem. For damage in transit, please also send the damage report prepared with the courier, if you have one.
How to send it
- E-mail: hello@seesofa.com (a ready-to-fill e-mail opens when you click the address).
- Post: PILLOVELY.COM sp. z o.o., ul. Kościelna 17A, 34-123 Chocznia, Poland.
- Phone: +48 733 701 733 (Monday to Friday, 8:00–16:00 CET). We may ask you to confirm an oral complaint in writing.
Please do not send the product back before we have agreed with you how to do it.
Your rights
A complaint under the statutory rules (liability for non-conformity of the goods) and a claim under the Seesofa warranty are two separate routes, and you can choose either. Details are in section 7 of our Terms and Conditions.