Returns & Cancellations
You have 30 days from the delivery of the last package of your order to withdraw from your purchase, without giving a reason. This is longer than the 14 days required by law. These are the practical steps. The full rules are in section 6 of our Terms and Conditions.
1. Tell us that you withdraw
Use whichever way is easiest for you; the 30 days are met if you send your statement before they end.
- E-mail hello@seesofa.com with your order number and name.
- Send a letter to PILLOVELY.COM sp. z o.o., ul. Kościelna 17A, 34-123 Chocznia, Poland.
- Use the model withdrawal form below (optional).
- Open your order in your customer account and use the cancellation or return option shown for the order, where available.
We confirm every withdrawal statement by e-mail without delay.
2. Agree on the return with us
Seesofa products are too large to be returned through standard parcel services, so please contact us before you send anything back. We will give you the return address and, if you ask, a quote for the transport. Please return the goods within 14 days of telling us that you withdraw, packed securely. You arrange and pay for the return transport. The cost depends on the destination country and on the size and weight of your order.
3. Refund
We refund all payments, including the cost of standard delivery, within 14 days of learning about your withdrawal, using your original payment method. We may wait with the refund until we have received the goods or you have shown that you sent them back. If the sofa lost value because it was handled more than needed to check how it works (for example soiled or damaged), we may reduce the refund.
4. What cannot be returned
A Custom Sofa that we made to your individual specification, outside our standard offer, and that we agreed with you in writing before the order, cannot be returned. Sofas you configured in the Store from the options offered there are not Custom Sofas and can be returned.
5. Cancelling before dispatch
You can change or cancel an order until we confirm it. After confirmation each Seesofa is made for you, so please write to us as soon as possible and we will check what is still possible.
6. Faulty or damaged goods
If your Seesofa is faulty or arrived damaged, this is a complaint and not a return: see the complaint form and the warranty. You keep all your statutory rights.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: PILLOVELY.COM sp. z o.o., ul. Kościelna 17A, 34-123 Chocznia, Poland, hello@seesofa.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Contact
hello@seesofa.com, +48 733 701 733 (Monday to Friday, 8:00–16:00 CET).